Terms of Service

Terms of Service

Last Updated: September 2026

Welcome to OoyLo.

These Terms of Service govern your use of the OoyLo marketplace, website, applications, seller services and related features.

By using OoyLo, creating an account, registering as a seller or placing an order, you agree to these Terms.

1. About OoyLo

OoyLo is an online marketplace that connects customers with products offered by OoyLo and participating sellers.

Products may be offered by:

The seller responsible for an offer may be displayed on the relevant product or order page.

2. Accounts

Some OoyLo features may require an account.

You are responsible for:

OoyLo may restrict or suspend accounts involved in fraud, abuse, unauthorized activity or violations of marketplace rules.

3. Product Information

OoyLo and marketplace sellers aim to provide accurate:

However, minor differences may occasionally occur.

Product availability may change without notice.

An item appearing on OoyLo does not guarantee that it will remain available until an order has been successfully processed.

4. Prices

Prices displayed on OoyLo are shown in Pakistani Rupees unless otherwise stated.

The price displayed during checkout is the price used for the order, subject to:

OoyLo reserves the right to cancel an order affected by an obvious technical or pricing error.

5. Cash on Delivery

OoyLo currently supports Cash on Delivery (COD) for customer orders unless another payment option is explicitly displayed.

The customer is responsible for paying the amount shown on the confirmed order at delivery.

Electronic payment gateways may be introduced in the future under separate terms.

6. Delivery Charges

Delivery charges are calculated according to OoyLo's active delivery settings.

Free delivery may be offered when an order meets the applicable threshold.

The final delivery amount and total payable are shown during checkout before the order is submitted.

7. Order Acceptance

Submitting an order does not necessarily guarantee fulfillment.

An order may be cancelled or rejected if, for example:

OoyLo will make reasonable efforts to communicate important order status changes.

8. Order Status

An order may move through statuses such as:

Order status may be visible through the customer's account when the customer is logged in.

Guest customers should retain their order confirmation information for support purposes.

9. Customer Cancellation

Customers may request cancellation of their own order while it is in an eligible early status.

At present, customer-initiated cancellation may be available while an order is:

Once preparation or dispatch has progressed beyond the allowed cancellation stage, cancellation may no longer be available through self-service.

10. Returns

Eligible delivered items may be returned according to OoyLo's return policy.

The standard return request window is currently 7 days from delivery, unless a different policy is displayed for a specific product or category.

A return may be considered for reasons including:

Return approval is not automatic.

OoyLo may review the order and return request before approving or rejecting it.

Possible resolutions may include:

Because OoyLo currently operates primarily on Cash on Delivery, automated payment-gateway refunds are not currently part of the standard return workflow.

11. Disputes

Customers may open a dispute on eligible orders.

Disputes may be available for situations such as:

OoyLo may review information from both the customer and seller before closing a dispute.

The existence of a dispute does not automatically entitle either party to a refund or replacement.

12. Reviews and Ratings

Users may submit product reviews and shop ratings where available.

Reviews and ratings must:

OoyLo may moderate, approve, reject, hide or remove reviews and ratings.

A Verified Buyer indicator means OoyLo has linked the review to a qualifying completed purchase.

It does not mean OoyLo endorses the reviewer's opinion.

13. Seller Responsibilities

Marketplace sellers are responsible for the accuracy and fulfillment of their offers where they are the seller of record.

Sellers must not:

OoyLo may restrict seller accounts or listings that violate marketplace rules.

14. Customer Responsibilities

Customers must provide accurate:

Repeated fake orders, abusive activity, fraudulent disputes or misuse of the platform may result in restrictions.

15. Intellectual Property

The OoyLo name, branding, platform design, software and original content are protected by applicable intellectual-property rights.

Third-party brands, trademarks, product images and content remain the property of their respective owners.

16. Platform Availability

OoyLo aims to keep its services available and reliable, but uninterrupted operation cannot be guaranteed.

Temporary interruptions may occur due to:

17. Limitation of Liability

To the extent permitted by applicable law, OoyLo is not responsible for indirect or consequential losses arising solely from use of the marketplace.

Nothing in these Terms is intended to exclude responsibilities that cannot legally be excluded.

For marketplace transactions involving third-party sellers, OoyLo may facilitate the transaction and dispute process but may not manufacture or directly control every product offered by independent sellers.

18. Fraud and Abuse

OoyLo may investigate suspicious activity and may:

19. Changes to These Terms

OoyLo may update these Terms as the marketplace evolves.

The current version will be published on this page.

Continued use of OoyLo after updated Terms become effective may constitute acceptance of the revised Terms.

20. Contact

Questions about these Terms may be directed to:

OoyLo Support
Email: support@ooylo.com
Pakistan