Contact Us

Contact OoyLo

Need help with an order, delivery, seller account, return or dispute? OoyLo Support is here to help.

Customer Support

For assistance with:

•  Order status 
•  Delivery questions 
•  Order cancellation 
•  Returns 
•  Product issues 
•  Disputes 
•  Account access 
•  Reviews or ratings 

contact us using the details below.

Email: support@ooylo.com

WhatsApp / Phone: NA

Support Hours:
Monday to Saturday
9AM – 5PM Pakistan Standard Time

We aim to respond to customer support requests as soon as reasonably possible during support hours.

Order Support

When contacting us about an order, please provide:

•  Your order number 
•  Customer name 
•  Registered/mobile number 
•  A short description of the issue 

Never send your account password or OTP to anyone claiming to be OoyLo Support.

Returns and Disputes

If you are logged in, eligible returns and disputes should normally be submitted through your OoyLo account so they can be linked directly to the relevant order.

Our team may request additional information when reviewing a case.

Seller Support

Existing or prospective sellers may contact OoyLo regarding:

•  Seller registration 
•  Account verification 
•  Product listings 
•  Orders 
•  Seller portal issues 
•  Marketplace policies 

Seller Portal: sellercentral.ooylo.com

Seller Support Email: NA

Business Address

OoyLo
Operated by: Siwtech SMC-Private Limited
Address: Shop No. 7 & 8, Ibrahim Villas Phase 1,
Jamia Millia Road, Malir, Karachi, Sindh
Pakistan