Privacy Policy

Privacy Policy

Last Updated: September 2026

OoyLo respects your privacy and is committed to protecting the personal information you provide while using our website, mobile applications, seller services, and marketplace features.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and when it may be shared.

By using OoyLo, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use OoyLo, we may collect information such as:

•  Full name 
•  Mobile or WhatsApp number 
•  Email address, where provided 
•  Delivery and billing address 
•  City, area and postal information 
•  Account login information 
•  Order and transaction history 
•  Products viewed, purchased, reviewed or rated 
•  Seller registration and business information 
•  Customer support messages 
•  Return, cancellation and dispute information 
•  Device, browser, IP address and session information 
•  Website activity required for security, analytics and service operation 

For Cash on Delivery orders, OoyLo may collect the information necessary to process and deliver the order even if the customer checks out without creating an account.

2. How We Use Your Information

We may use your information to:

•  Create and manage your OoyLo account 
•  Process and confirm orders 
•  Arrange product delivery 
•  Provide order status updates 
•  Facilitate Cash on Delivery transactions 
•  Process cancellations, returns and disputes 
•  Verify purchases for reviews and ratings 
•  Provide customer support 
•  Communicate important account or order information 
•  Prevent fraud, abuse and unauthorized activity 
•  Improve OoyLo's website, applications and marketplace experience 
•  Maintain platform security 
•  Comply with applicable legal or regulatory obligations 

We do not use supplier source information or internal marketplace data for customer profiling.

3. Information Shared With Sellers and Delivery Partners

OoyLo is a marketplace and may need to share limited customer information with sellers, fulfillment teams, logistics providers and couriers when necessary to complete an order.

This may include:

•  Customer name 
•  Delivery address 
•  Phone number 
•  Ordered items 
•  Quantity 
•  Delivery instructions 

Only information reasonably necessary to fulfil or support the order should be shared.

Internal supplier information, supplier costs, internal Buy Box calculations and confidential marketplace data are not intended to be disclosed to customers or unrelated sellers.

4. OoyLo Official Orders

Some products may be sold directly through OoyLo Official.

For these orders, OoyLo may act as the seller or fulfillment operator responsible for processing, preparing and coordinating delivery of the order.

5. Reviews and Ratings

Customers may submit product reviews and shop ratings.

Certain reviews may be marked as a Verified Buyer or verified purchase when OoyLo confirms that the reviewing customer purchased and received the relevant product.

Approved reviews may be displayed publicly.

OoyLo may moderate, hide or reject reviews or ratings that violate marketplace rules, contain abusive material, appear fraudulent, or are otherwise inappropriate.

6. Returns, Cancellations and Disputes

Information provided when requesting a cancellation, return or dispute may be stored as part of the order history.

This may include:

•  Cancellation reason 
•  Return reason 
•  Dispute description 
•  Administrative notes 
•  Messages exchanged during case handling 
•  Resolution status 

This information may be accessible to authorized OoyLo operations staff and, where necessary, the seller involved in the order.

7. Cookies and Sessions

OoyLo uses cookies and similar session technologies to:

•  Keep users signed in 
•  Maintain shopping carts 
•  Protect forms and sessions 
•  Prevent unauthorized requests 
•  Remember certain user preferences 
•  Operate checkout and account functionality 

Disabling cookies may cause some marketplace features to stop working correctly.

8. Security

OoyLo takes reasonable technical and organizational measures to protect customer and seller information.

However, no online system can guarantee absolute security. Users are responsible for protecting their passwords and account credentials.

Do not share your OoyLo password or authentication information with anyone.

9. Data Retention

We may retain account, order, support, dispute, return and transaction information for as long as reasonably necessary to:

•  Provide OoyLo services 
•  Maintain business and transaction records 
•  Resolve disputes 
•  Prevent fraud 
•  Meet legal, accounting or operational requirements 

10. Your Choices

You may contact OoyLo to request assistance regarding your account or personal information.

Where technically and legally appropriate, we may assist with correcting or updating inaccurate account information.

Some transaction records may need to be retained even after an account is no longer actively used.

11. Third-Party Services

OoyLo may use third-party service providers for services such as:

•  Hosting 
•  Infrastructure 
•  Notifications 
•  Analytics 
•  Logistics 
•  Customer support 
•  Communications 

These providers may process limited information necessary to provide their services.

12. Children's Privacy

OoyLo is intended for users capable of entering into transactions under applicable law.

Users who are not legally able to transact independently should use the platform with appropriate parent or guardian involvement.

13. Changes to This Privacy Policy

OoyLo may update this Privacy Policy as the marketplace, services or applicable requirements change.

The latest version will be published on this page with an updated revision date.

14. Contact Us

For privacy-related questions or requests, contact:

OoyLo Support
Email: support@ooylo.com
Pakistan